By embracing voice technology, organizations can strengthen accessibility for customers
Voice technology is making a huge difference in human life but there are more than one billion individuals across the globe who still find it difficult to read or access the web (for more than one reason). Blindness or visually impaired, dyslexia, illiteracy, and millions more are seniors. In such situations, voice technology plays are very crucial role. In a recent study, it is found that faltering 98% of more than ten lac web pages for enormous and little organizations neglected to meet suggested necessities of site accessibility for crippled individuals.
As the world quickly turns out to be more associated, organizations and governments need to become comprehensive. It’s a significant drive to create data and open doors of accessibility for everyone. Besides, none of the companies want to lose their precious clients and prospective employees or harm brand reputation by not considering digital accessibility.
Voice Technology in Business
Digital transformation has moved many aspects of our world online and delivered innovations in many other ways, too. For example, natural language processing (NLP), a branch of artificial intelligence that helps computers understand the spoken word, has evolved considerably in recent years.
Digital change has moved numerous parts of the world on the web and conveyed developments from multiple points of view, as well. For instance, normal language preparing (NLP), a part of AI that assists PCs with understanding the spoken word, has advanced significantly. Just like Google Home, it had the option to diminish error rates from 23% in 2013 down to 8% only two years after in 2015. These sorts of precision upgrades are observed over time, as voice technology keeps on learning, adjusting, and enhancing.
According to a report, 31% of smartphone customers use voice search at least once a week, and 20% of all mobile inquiries are presently made through voice-actuated searches. With an ever-increasing number of individuals picking voice because of usability, associations should change to meet users where they are, turning out to be more accessible in the process.
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Functioning of Smart Speakers
Smart speakers interface with the web through the home Wi-Fi connection. But you can’t access it until you say “wake word”, a word or expression that enacts the speaker. For example, “Hey Siri” for Apple products, “Alexa” for Amazon’s Alexa smart speaker, and “OK Google” for all Google speakers and androids, well you are familiar with that one.
Then with the help of speech recognition software smart speakers translate the voice request into text. The speakers send the content request to the cloud, get the responses to the client’s request, and re-interpret the outcomes from text to voice.
How easy is it to just type and get the information you want or read about any trending topic, but for many people it is not possible? They can’t even access a simple piece of information like what will the weather be like for tomorrow? Not everyone can tap an app icon on a smartphone to view the temperature for a particular day. But with the help of voice assistants like Google Home, Siri, and Alexa, your information is just a command away. Now, you can just say, “Hey Siri, what’s the weather like for tomorrow?” and you have your answer.
Due to voice technology, how you access data has changed for great. It’s an ideal opportunity to use technological advancements to be comprehensive of all. By accepting voice, associations can further develop diversity for representatives, clients, and all hierarchical partners. It is high time to say that voice technology is strengthening accessibility for those who are living with disabilities.
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