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Boston Public Library computer outage blamed on ‘cybersecurity attack’

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An outage affecting computers, printers and online services for the Boston Public Library since Wednesday is the result of a “cybersecurity attack,” library officials announced Friday.Library officials did not specify details of the attack but said they do not believe any sensitive data about employees or patrons was exposed. “Affected systems were taken offline immediately, and proactive steps were taken to isolate the problem and shut down network communication,” library officials wrote. Branches remain open but several of the library’s technological and online services remain inaccessible, including OverDrive digital lending. OverDrive is pausing all existing BPL holds and will resume after the issue is resolved, officials said.The Library’s IT department, the Mayor’s Department of Innovation and Technology and law enforcement are working to address the attack. “We apologize for any inconvenience this outage may have caused patrons,” said Kurt Mansperger, Chief Technology Officer of the BPL. “Thank you for your patience as our team and law enforcement officials work to restore our digital services and protect the library from future attacks.” Library patrons with questions about the cyberattack can call 617-536-5400 or email ask@bpl.org.

An outage affecting computers, printers and online services for the Boston Public Library since Wednesday is the result of a “cybersecurity attack,” library officials announced Friday.

Library officials did not specify details of the attack but said they do not believe any sensitive data about employees or patrons was exposed.

“Affected systems were taken offline immediately, and proactive steps were taken to isolate the problem and shut down network communication,” library officials wrote.

Branches remain open but several of the library’s technological and online services remain inaccessible, including OverDrive digital lending.

OverDrive is pausing all existing BPL holds and will resume after the issue is resolved, officials said.

The Library’s IT department, the Mayor’s Department of Innovation and Technology and law enforcement are working to address the attack.

“We apologize for any inconvenience this outage may have caused patrons,” said Kurt Mansperger, Chief Technology Officer of the BPL. “Thank you for your patience as our team and law enforcement officials work to restore our digital services and protect the library from future attacks.”

Library patrons with questions about the cyberattack can call 617-536-5400 or email ask@bpl.org.

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